Warning: Doing a factory reset will require you to contact your utility to re-setup the EMU-2 with your meter as the connection will be permanently dropped.  You should only perform this if you are wanting to connect the EMU-2 to a new meter because you have moved or have otherwise been unable to get the EMU-2 connected to your meter.



  1. Press both buttons at the same time for 1 second and release them.
  2. You'll see a "Restart" screen.
  3. Next, hold both buttons again for about 10 seconds and release them.
  4. The screen should say "Hard Reset".
  5. Select "Hard Reset"
  6. If it asks do you want to disconnect from meter, press yes.


Once these steps are done, your screen should be displaying “Searching for meter”.