Support Center

Orders and Shipping 4

• How long will it take for my device to arrive?
• RMA Procedures - US Customers
• RMA procedures - BC Hydro Customers
• Buying off of Third Party Sellers - Ebay and Amazon

Getting Started 5

• What is an Install Code?
• What are my username and password?
• What is meant by "provisioning"?
• How do I set the price of electricity in my device?
• What is summation?

Utilities 1

• Utilities Contacts - Metering Operation Information

Misc 1

• Security Reporting

EAGLE 3 online user manual 15

• Setting up the EAGLE 3
• Set up your Cloud Account
• Firmware Updates - leave it plugged in!
• WiFi Setup
• How to use the web User Portal

View all 15

Getting Started 7

• EAGLE-200 User Manual & Quick Start Guide
• EAGLE-200 LED lights
• Ports and Switches on the back of the EAGLE-200
• Creating your Cloud account
• Setting up Pricing on the EAGLE-200

View all 7

FAQ 10

• How Do I See My Energy Usage?
• Why am I not seeing any data?
• Actions Feature
• How do I reset the Zigbee module of the EAGLE-200?
• How do I unlock my account after multiple failed logging attempts?

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Connected Devices 6

• Adding Control Devices (Subdevices) to the EAGLE-200
• Salus Smart Outlet Installation and User Guide
• Lux KonoZ Thermostat installation guide and User Manual.
• Salus Thermostat Optima S - Installation and User Guides
• Sinope Baseboard Thermostat Installation Guide

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Technical 8

• What is the format of the time-stamp in the downloaded CSV file
• Eagle-200 Local API Documentation
• How can I view the EAGLE-200 using the .local address?
• Enabling Voice Assistants with EAGLE-200
• Supported Questions for Voice Assistants

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EMU-2 6

• EMU-2 Quick Start Guide and Data Sheet
• EMU-2 User Manual and Tech Guide
• How do I factory reset the EMU-2?
• Setting up Pricing on the EMU-2
• EMU-2 Navigation Flowchart

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Legacy EAGLE 3

• User manual for Legacy EAGLE
• Legacy Eagle Support and Troubleshooting
• Legacy Eagle Local Access

Rainge 8

• How do I Connect my EV to Rainge?
• Is My EV Compatible with Rainge?
• Do I Need to Enable a Subscription for In-Car Apps to Use Rainge?
• Why Does Rainge Ask for Permissions to Connect to My Car?
• Why isn't my EV charging immediately after I plug it in?

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Chargers 4

• General Charger Information
• WallBox
• Siemens
• Lite-On