To configure your charger please submit your case to the Siemens Customer Support Portal by visiting https://sieops.my.site.com/SI/s/createcase 

Once at the web address, select “Emobility/Vehicle Charging Products” from the Create a Case dropdown menu. 
After clicking “Next”, proceed to follow the instructions. 

You may also contact eMobility phone support at 855-950-6339 or your local sales representative or project manager if needed.